Online purchases

Online orders

• In which countries can I purchase LOOK products online?
• Which products are available for online purchase?
• How can I edit or cancel my order?
• What are the available payment options ?
• Are online payments secure?
• My payment was refused

Delivery

• What delivery options are available?
• How can I track my order and delivery?
• What are the average delivery times?
• How much are the delivery costs?
• I didn't receive my order, what can I do?
• How does delivery to a retailer work?

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Returns

• What are the return and refund terms ?
• How do I return a product that was purchased online?
• How long do I have to return a product?
• Who covers the cost of the return?