Not entirely satisfied with your purchase? You can easily exchange or return your product within 14 days, counting from the day you receive your order. The returned product must be intact, in its original packaging, and include all accessories and instructions.
1. Submit a return request using the « Online orders » form.
2. Prepare your product for return: pack it tightly to protect it during transport, ideally in the original box or packaging.
3. Print the return voucher that you have received from our Customer Service and include it in the package with the product you are returning.
4. Drop off your parcel :
- In a post office
- In a national postal service affiliate store
- If your product was delivered to a retailer, take it back to them.
5. Our LOOK team will check the product as soon as we receive it. If it meets our return conditions, you will be refunded to the original payment method.
For all information about our Returns and Refund policy, please refer to our General Terms and Conditions of Sale.
Please note: the above procedure only applies to products ordered on our online shop at lookcycle.com. We cannot accept claims for products purchased via other platforms and recommend you contact the Customer Service of the respective website.