Is my LOOK bike purchased second-hand covered by a warranty?

Yes, your second-hand LOOK bike remains covered by the legal warranty of conformity.

Legal warranty

In the event of a transfer of ownership, the new owner automatically benefits from the remaining rights under the legal warranty (art. L.217-29 of the Consumer Code). The remaining duration runs from the date of initial delivery to the first buyer (2 years in France).

LOOK+ Program

The LOOK+ program (lifetime warranty, Crash Replacement, 3-year paint coverage) is reserved for the initial buyer and is not transferable. A second-hand buyer cannot subscribe to LOOK+.

Products excluded from any warranty

Please note, some products are not covered by any warranty, including in the case of resale:

• Prototype products and sponsorship products (team/athletes);
• Products purchased from professional rental companies;
• Products sold at auction by a non-professional.

The warranty also becomes void if:

• The product has undergone an unauthorized technical or structural modification;
• It has been repainted or repaired outside an authorized LOOK center;
• It has been used with parts not authorized by LOOK;
• Its serial number has been removed, modified, or rendered illegible.

If you have any doubts about the origin or condition of a second-hand product, contact our Customer Service with the serial number and photos for verification.

For more information, see: Can I transfer the warranty to a new owner?