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What to do if my bike has been involved in a fall or accident?

The LOOK+ program includes a Crash Replacement benefit that allows you to re-equip yourself at a reduced price on a new product (frame, fork, cockpit, or pedals) in case of a fall or accident.

Discounts based on the time after delivery:

  • 1st year (less than 12 months): −50%
  • 2nd year (from 12 to 24 months): −30%
  • 3rd year (from 24 to 36 months): −10%

Workshop and shipping fees remain the responsibility of the customer. The discount applies only to the price of the new replacement product.

To benefit from the Crash Replacement, report your crash to our Customer Service.

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