How long do I have to return a product? LOOK Client Service February 20, 2020 15:15 Updated You have 14 days after receiving your order to inform us that you wish to return an item. Please use the "Online order" form. Related articles Who covers the cost of the return? How do I return a product that was purchased online? After changing my shoes, I have noticed noise coming from my pedals; what can I do? Can I change retailer or must I return to my original retailer? How are prices determined?