We are never 100% safe from illegal counterfeit, so we understand that you want to check the origin of your product.
For an accurate verification, please use the “Technical request” form to provide our Customer Service with:
- The product serial number – where do I find the product serial number?
- Photos of the product
Our team will then check and compare the data to give you an answer.
In any case, we advise you not to proceed with the purchase if you find a frame or a bike:
- On websites offering LOOK-branded products for amounts well-below normal market prices
- Sold privately by individuals who cannot provide purchase invoice, service records or information about the origin of the product
- Whose the serial number is absent, incomplete or illegible